SSA Soft Survey Form Full Name Organization Name Survey Questions: Question Strongly Agree Agree neutral Disagree Strong Disagree SSA Soft Development Team is well trained. Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree SSA Soft Development Team is well supervised. Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree SSA Soft Development Team adhere to professional standards of conduct. Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree SSA Soft Development Team act in my best interest. Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree Overall, I am satisfied with the SSA Soft services of Development Team. Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree Overall, I am very satisfied with the way SSA Soft performed/is performing on this project. Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree The SSA Soft account manager is knowledgeable and professional. Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree The SSA Soft account manager is making a positive contribution to my business. Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree The SSA Soft account manager responds to my inquiries in a timely manner. Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree Overall, I am very satisfied with the SSA Soft account manager. Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree SSA Soft understands the service needs of my organization. Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree Suggestions for Improvement Overall, how satisfied are you with the amount of contact between you/your organization and SSA Soft’s service organization’s management? Very satisfiedSatisfiedNeutralDissatisfiedStrongly Dissatisfied